How We Grade?

A vessel star-grading is established after one of our trained assessors completes a visual inspection of your boat. This is achieved by making use of proprietary grading and accreditation software that is designed to record various criteria by simply following software prompts and working through the boat. The assessor captures his / her feedback and the grading software computes the results, not the assessor!

For a grading platform to function correctly, the software requires that the same set of standards, weightings or metrics are applied to each vessel, product or service being vetted. In this way all 1-star results will receive 1-star, all 2-star results will receive 2-stars and all 3-star results will receive 3-stars, etc, etc

To remove assessor bias as far as possible, the "relative importance" associated between the product/service and the guest must be fixed. We obtained "relative importance" by talking to Captains of industry and thereafter hard-coded a "relative importance weighting" in the software so that this is the same for all assessors. Example: Is rust on stainless of high, medium or low importance to guests compared to the comfort of a mattress for example.

To remove assessor subjectivity as far as possible, we restricted assessor feedback responses to just 5 criteria; namely, 1) Unacceptable 2) Acceptable, 3) Good 4) Very Good or 5) Excellent and then expanded on this to stipulate and hard-code the definition of what constitutes each of these results.

For example:
Unacceptable: - general neglect, poor quality repairs:
In an "unacceptable" condition. General neglect. Obvious structural defects or damage. Excessive amounts of most of the following: stains, rust, chips, cracks, delamination or discoloring. Excessive wear and tear. In need of replacement.

Acceptable - evidence of weathering, repairs of satisfactory workmanship:
In an "acceptable" condition with an acceptable amount of defects. Natural weathering showing some stains, rust, chips, cracks, delamination or discoloring, but still considered acceptable. Evidence of wear and tear. Not in need of replacement.

Good condition - Little to no defects, any repairs of good workmanship:
In "good condition". Little to no defects like stains, rust, chips, cracks, delamination or discoloring. Any repairs are done of good workmanship. Showing negligible signs of wear and tear.

Very good - No defects, no visible repairs:
In "very good" condition. No defects like stains, rust, chips, cracks, delamination or discoloring. No repairs. Showing little to no wear and tear. Good as new. Well maintained.

Excellent: No defects, no repairs
In "excellent" condition. No stains, rust, chips, cracks, delamination or discoloring. Outstanding workmanship. No repairs. No wear and tear. As new. Clearly well maintained or in older vessels, clearly well maintained over a long period of time.

The grading assessor is not responsible for computing the net result. This is left to the algorithm in the grading software that takes into consideration all of the assessor's feedback.

Examples of criteria being assessed include, but is not limited to the following:
1. Topsides: caulking, stainless, bimini, eisenglass, external lighting, and external amenities.
2. Cabins: walls and flooring, toweling, beds, mattresses, linen, wardrobe/hanging space, cabin amenities, lighting, and power/points.
3. Bathrooms: layout and design.
4. Saloon: Supplementary services, indoor dining facilities, flooring/ceilings, lighting and illumination, atmosphere and ambiance, galley.
5. Cockpit: Decor, table settings, external dining facilities / internal dining facilities.
6. General services and service: welcome, friendliness, attitude, the appearance of the crew.
7. Watersports and facilities.

Having your vessel independently verified ensures customers can have confidence in the grading assigned to each vessel.